Index=* | eval itsi_host=alias_host | eval tmp_entity=alias_host | eval itsi_eventtype=alias_parameter | eval itsi_class=CLASS | eval itsi_message=Msg | eval itsi_incident=itsm_incident_id | eval itsi_ip=mc_host_address | eval itsi_support=support_group | eval itsi_severity=case(mc_original_severity="CRITICAL", 6, mc_original_severity="OK", 2, 1=1,1) | dedup alias_host alias_parameter MsgīMC Truesight (patrol, msend) stateful events. For instructions, see Ingest third-party alerts into ITSI.Ĭhoose from the following correlation search templates to bring third-party alerts into ITSI:
Optionally, you can install the related Splunk add-on for that system.
You must be ingesting data from the corresponding third-party alerting system into Splunk Enterprise in order to normalize it in ITSI. The itoa_admin and itoa_team_admin ITSI roles have this capabilities by default. You must have the write_itsi_correlation_search capability to create a correlation search. For more information about correlation searches, see Overview of correlation searches in ITSI. Leverage these searches when creating a correlation search to bring third-party alerts into ITSI and normalize them as notable events. IT Service Intelligence (ITSI) ships with several predefined correlation search templates to help you normalize alerts from common third-party systems. We deliver the scale, security, automation, and resiliency necessary to simplify the ever-expanding task of managing IT resources, services, and applications that are in constant motion.Normalize alerts with correlation search templates in ITSI With complete Hybrid IT monitoring, total Amazon Web Services (AWS) visibility, and over 1,000 dynamic management Apps included in the platform, our customers are able to intelligently maximize efficiency, optimize operations, and ensure business continuity. Over 15,000 global Service Providers, enterprises, and government organizations rely on ScienceLogic every day to significantly enhance their IT operations. ScienceLogic delivers the next generation IT monitoring platform for the network of everything. This allows us to continually exceed service expectations and achieve the high standards our customers expect from us." "Together, the solution offers best-of-breed infrastructure monitoring and best-of-breed IT Service Management.
This allows us to resolve IT issues before they become a problem," said Eric Fisch, IT Applications Release Manager at Equinix. "ScienceLogic's integration with ServiceNow ensures that we are proactively identified before machine performance begins to impact services, availability of services is reduced, or storage capacity is reached. ScienceLogic's powerful event correlation engine ensures no duplicate incidents are logged and once the integration creates an incident it automatically updates the incident as the status of the infrastructure changes, in near real-time. With EM7 in place, organizations benefit from automatically discovering and applying the correct monitoring policy across all aspects of their infrastructure (virtual or physical, on-premises or off-premises). These companies benefit greatly from having incidents automatically logged within ServiceNow before their end users notice a degradation in service." "This certification is further validation of our well-established ServiceNow integration capabilities," said Dave Link, CEO ScienceLogic. "Many customers have successfully integrated ScienceLogic's EM7 with ServiceNow and are achieving enhanced workflows and improved service levels. The certification also ensures best practices are used in the design and implementation of ScienceLogic's EM7 integration with ServiceNow. Certification by ServiceNow signifies that EM7 has successfully completed a set of defined tests focused on integration interoperability, security, and performance.
RESTON, VA-(Marketwired - Dec 3, 2014) - IT monitoring software provider ScienceLogic Inc, today announced it has received certification of its integration with the latest release of ServiceNow.